TERMS AND CONDITIONS FOR GRAMS WEBSITE AND APPLICATION

1. DEFINITIONS

  • Whenever the following capitalized terms are used in these Terms and Conditions, they shall be understood as:
  • Application: The GRAMS mobile application (available on Android and iOS platforms) enabling access to services provided by GRAMS.
  • Website: The website operated by GRAMS at [website URL].
  • Customer: A natural person, legal entity, or organizational unit using the Website or Application to purchase GRAMS services.
  • Meal Plan: A customizable plan consisting of meals as described on the Website or Application, purchased by the Customer.
  • Order: A request submitted by the Customer for a specific Meal Plan.
  • Business Days: Days from Monday to Friday, excluding UAE public holidays.
  • Force Majeure: Unforeseen events beyond the control of GRAMS and the Customer, such as natural disasters or governmental restrictions.

2. GENERAL PROVISIONS

These Terms and Conditions regulate the services provided by GRAMS through the Website and Application, including browsing meal plans, placing Orders, and receiving deliveries. By using the Website or Application, you agree to these Terms. If you do not agree, please discontinue use.

3. SERVICES

GRAMS provides:

  1. Information about meal plans and their customization options.
  2. Account creation and management for ease of service.
  3. Order placement and payment processing.
  4. Delivery of Meal Plans to specified areas within the UAE.
  5. All services are subject to UAE laws and these Terms.

4. ACCOUNT REGISTRATION

Customers may create an account on the Website or Application to facilitate future Orders.

Customers must provide accurate and up-to-date information when registering.

Accounts are personal and non-transferable. Customers are responsible for maintaining the confidentiality of their login details.

GRAMS reserves the right to suspend or terminate accounts in case of misuse or violation of these Terms.

5. PLACING AN ORDER

  1. Orders can be placed via the Website or Application.
  2. Required information includes:
  3. Meal Plan type and customization preferences.
  4. Delivery address and preferred delivery days.
  5. Contact information (name, phone number, email).
  6. Payment must be made in full at the time of Order placement.
  7. GRAMS will confirm Orders via email or SMS. Orders not confirmed within two Business Days are considered void.

6. DELIVERY

  • Deliveries are made to specified locations in the UAE as per the schedule provided during Order placement.
  • Delivery times may vary due to traffic or other unforeseen circumstances.
  • Once meals are delivered to the designated location, responsibility for storage and consumption rests with the Customer.
  • GRAMS is not responsible for delivery failures due to incorrect addresses provided by the Customer.

7. CHANGES AND CANCELLATIONS

  1. Changes to Orders, including delivery addresses or meal preferences, must be requested at least 48 hours in advance of the next scheduled delivery.
  2. Customers cannot pause weekly Meal Plans. Monthly Meal Plans may be paused once during their duration.
  3. Cancellation requests must be made via official GRAMS communication channels and are subject to approval based on timing.
  4. Changes may result in adjusted costs, which will be communicated to the Customer for payment or refund as applicable.

8. PRICING AND PAYMENT

  1. Prices are displayed in AED and include VAT.
  2. First-time Orders include a refundable AED 50 deposit for cooler bags and ice packs, returned upon receipt of all items in good condition within three months of the last active plan.
  3. Payment methods include online payment options such as Apple Pay, Visa, and MasterCard.

9. REFUND POLICY

  1. GRAMS does not offer refunds for any Orders, including cancellations or unused portions of Meal Plans.
  2. If a delivery or meal is missing or incorrect, the Customer must report the issue promptly for resolution.

10. CUSTOMER RESPONSIBILITIES

  1. Ensure meals are stored properly as per provided instructions.
  2. Consult a medical professional for any dietary restrictions or concerns before starting a Meal Plan.
  3. Keep personal account details updated to avoid issues with delivery or communication.

11. LIABILITY

  1. GRAMS is not liable for health complications arising from the use of Meal Plans.
  2. GRAMS is not responsible for theft, loss, or damage to meals after delivery.
  3. GRAMS shall not be held accountable for delays or interruptions caused by Force Majeure.

12. COMPLAINTS

  1. Complaints must be submitted via email or the Application and include relevant details such as Order ID and issue description.
  2. GRAMS will acknowledge and respond to complaints within 2 Business Days.

13. INTELLECTUAL PROPERTY

  1. All content on the Website and Application, including logos, designs, and materials, are the property of GRAMS.
  2. Unauthorized use, reproduction, or distribution is strictly prohibited.

14. AMENDMENTS TO TERMS

GRAMS reserves the right to amend these Terms at any time for valid reasons such as legal updates or service improvements.Customers will be notified of changes via email or the Website.

Continued use of GRAMS services constitutes acceptance of the updated Terms.

15. GOVERNING LAW

These Terms are governed by UAE law. Any disputes arising from these Terms will be resolved in UAE courts.

By using GRAMS services, you acknowledge and agree to these Terms and Conditions.